Virtual Reception Australia

OUR GOAL

We understanding just how demanding and fast-paced front-line reception can be for administrative staff.

Our goal is to offer a solution that would ease the workload by providing virtual support for tasks that don’t require an in-person presence, allowing your on-site team to stay focused on immediate tasks.

Also, recognising that some Allied Health businesses may not need on-site reception although still require administrative help for the smaller tasks.

WHY HIRE US?

There are many reasons why Virtual Reception Australia - Health is a great option. Allowing you or your on-site staff to focus on more critical tasks, such as handling face-to-face reception duties, finding time to complete clinic notes and letters, or strategising on how to grow your business.

We are here to assist with the big or small tasks!

Take a moment to explore our packages and services. If none of them perfectly match your needs—whether it's more or less than what we offer—please feel free to reach out. We are happy to customize a solution that works best for your company.

Contact Us

Already have a phone line? Or haven't got one yet?

Let us know what tasks you need help with

Fill in the form below, and one of our friendly team members will be in touch within 48 hours.
Please include as many details as possible in your enquiry - the more information you provide, the faster we can prepare an accurate quote.

Have more questions?

Feel free to give us a call or send us an email and we can arrange a time that suits you for a face-to-face or Zoom meeting at no cost to you!

Let us know what tasks you need help with

Already have a phone line? Or haven't got one yet?

Let us know what tasks you need help with

Includes but not limited too:

Answering Phone

Email Handling

Taking Messages

Appointment Booking

Confirming Appointments

Data Entry

Letter Management

Medicare Claiming

Diary Management

Triaging Referrals

Answering FAQ's

Already have a phone line? Or haven't got one yet?

If you’re an established business with an existing phone number, you can easily forward your calls to the number we set up for only your company - it’s that simple!

If you don’t yet have a business number, or need a new one, we can organise a dedicated number for you too.

7 Day Free Trial

Yes we are an Australian based business

Already have a phone line? Or haven't got one yet?

We understand this can feel like a big step, especially if you’re unsure how it all works. That’s why we offer a 7-day free trial! Try it out and see first-hand how easy and beneficial our service can be.

No Lock- In Contract

Yes we are an Australian based business

We offer flexible month-to-month contracts designed to suit your business needs. You can upgrade or downgrade your plan at any time, and if you ever need to cancel, it’s as simple as a click. No questions asked.

Yes we are an Australian based business

Our reception team is proudly

based right here in mainland Australia!
We are located in Melbourne but cover all states and territories, ensuring your business is supported no matter where you’re based.

Choose which package is right for you

Flexi Time

Unsure on days and hours?

Flexi Hours package is ideal for smaller companies or those who only need limited phone and email coverage.

The minimum number of hours per week for this package is 3 hours. Terms and conditions apply.

Set To Cover

You tell us the days and time!

Set To Cover package is perfect for companies that require coverage during specific days and hours.

As an example, this can be choosing specific days requiring our services and varied hours from:

9:00am - 12:00 pm / 12:00pm - 3:00pm / 12:00pm - 5:00pm

Have It All

Need all the help you can get?

Have it all is for businesses that require full time cover.

Monday - Friday from 9:00am - 5:00pm

Once Off Cover

Lunch Breaks, Meetings, Annual leave, Sick leave, Maternity leave?

Temporary cover, whether this is hours, days, weeks or months.

We have got you covered!

What our clients say....

Working with Nicole from Virtual Reception Australia - Health has been an absolute game changer for our business.

She's a fantastic communicator and always ten steps ahead - anticipating what needs to be done before we even ask. Nicole set up a professional website landing page, create a clear action plan, and completely transformed how we manage client enquires.

What really stands out is how she thinks outside the box and takes the time to understand the entire business, not just the task at hand. She's goal and outcome driven, goes above and beyond expectations, and in just the first month, our bookings have increased tenfold.

Nicole is an invaluable asset and a true professional. Highly recommended to anyone wanting to streamline their business and see real results.

Like every person starting a new venture, I found myself doing a million things and getting nowhere fast! I couldn’t dedicate time to one task because everything else on my list felt just as urgent. I was constantly overwhelmed, disheartened, and frustrated by how unproductive I felt.

After venting to a friend, I was recommended Nicole, a Virtual Assistant who could help me manage all the things I simply didn’t have time for. We spoke on the phone and met in person shortly after. From the very beginning, Nicole impressed me. She was upfront in saying that she didn’t have direct experience in my field but was more than willing to give it a go. I loved that openness and her willingness to step outside her comfort zone.

The more we work together, the more she gets to know me - and it shows. Nicole has become wonderfully intuitive, often suggesting things I hadn’t yet thought of (but probably would have… eventually!). She has completely tuned in to my way of thinking and working.

Nicole shows great initiative and takes real ownership of everything she does. Having her as my Virtual Assistant has allowed me to focus on what truly needs my attention, without worrying that other things are being neglected. We have a flexible arrangement where she works an agreed number of hours each month, and I trust her entirely to manage her own time.

Simply put, Nicole has been a game changer - reliable, proactive, and an absolute pleasure to work with. I can’t recommend her highly enough.

“Nicole is warm, professional, knowledgeable and dedicated.

She is an absolute pleasure to work with. She has been a huge asset to my business, helping take care of the administration side of things and enabling me to focus on improving my business. I could not recommend her enough!”

Virtual Reception Australia - Health

Australia wide

03 4158 8214 / info@vra-health.com.au

Hours

Open today

08:00 am – 06:00 pm

Closed Public Holidays (Melbourne)